FAQ.
Pending – We have received your order. Your payment has been authorized, and the amount is temporarily held by your bank or payment provider while we review your order.
Accepted – Your order has been confirmed and is being prepared. Your payment is still on hold and has not yet been charged.
Out for Delivery – Your order has been shipped and is on its way. A tracking number, shipping link, or photo of the shipping receipt will be provided when available.
Cancelled – Your order has been cancelled. Any payment hold will be released, and the funds will become available again according to your bank or payment provider's processing time.
Completed – Your order has been successfully fulfilled. The payment hold has been converted into a completed charge, and the funds have been transferred to the store.
Refunded – Your payment has been refunded to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
ETA: Estimated Time of Arrivals
Back Order: This term is used with items that store had before and sold out, such items can be back ordered within certain period of time.
Pre-Order: This term is used for new release item, or items that had not been introduced to the store before.
Pre-Order with Cut-off Date: This is used when the store allows customer to decide whether to pre-order or not. When the cut-off date passes, customer will not be able to pre-order the item.
Pre-orders come with a required non-refundable deposit (NR Deposit). If you wish to change your mind, no longer need the item, it means you abandon the purchase. The store will keep the deposit. Thus, it is important not to pre-order if you want to keep yourself open to options and compare with other shops. If you pre-order, it means you have decided and it is final.
Digital delivery is used for digital codes which will be delivered to your inbox instantly. Digital codes purchased on this website is delivered to your account with us, your e-mail or telegram chat 24/7. It does not require a physical delivery.
In-stock digital codes: It will be e-delivered within seconds.
Digital codes with supplier: In the event that digital codes are in stock and a customer purchases, our system will place order with link supplier immediately and automatically. Such order will take several minutes to appear in your account
In the event that, digital code is not in stock both the store and supplier, it will require an admin to manually add the code to your order. This can be done during normal working hours.
Abbreviation
COD: Cash on Delivery (ទូទាត់ថ្លៃទំនេញពេលទទួលឥវ៉ាន់)
TBA: To Be Announced (នឹងប្រកាសតាមក្រោយ)
ETA: Estimated Time of Arrival (ពេលវេលាប៉ាន់ស្មានថាឥវ៉ាន់នឹងមកដល់)
Cut-off Date: ពេលវេលាឈប់ទទួលកក់ ថ្ងៃទទួលកក់ចុងក្រោយ